Shipping Policy

Contact us anytime:
Email: support@wftshop.com | zh1026031137@gmail.com
 
WhatsApp: +8618729688267
Our team is ready to solve all your shipping issues.
  1. Shipping Coverage
     
    We deliver worldwide, with main service covering all European countries, North America and other global regions.
All goods are dispatched from our overseas warehouse via trusted international logistics, and every order comes with a trackable tracking number.
  1. Order Processing
     
    All orders will be packed and processed within 1–3 working days.
Once dispatched, you’ll receive a shipping confirmation email with your tracking ID.
Tracking data usually takes 24–72 hours to update in the logistics system.
  1. Estimated Delivery Time (Europe Priority)
     
    Country Estimated Business Days
     
    Germany / France / Belgium 7–12
     
    Netherlands 6–10
     
    Spain / Italy / Austria 8–14
     
    Poland 8–15
     
    Rest of Europe 10–18
     
    Delivery time may be slightly affected by customs inspections, public holidays and local carrier schedules.
  2. Shipping Fees
     
    ✅ Free standard shipping for all orders
Express delivery surcharges (if available) will be clearly displayed on the checkout page before payment.
  1. Track Your Parcel
     
    After shipment, we will send an email including order details, shipping notice and unique tracking number.
You can check real-time logistics status using the tracking code.
Note: Tracking information may take 24–72 hours to refresh.
  1. Customs, VAT & Import Taxes
     
    We offer DDP delivery service for European destinations.
     
    All import VAT and customs duties are fully covered by us.
     
    No additional customs fees, taxes or charges will be requested from you upon delivery.
     
    We complete customs clearance formalities on your behalf.
  2. Delayed Shipments
     
    Potential causes of delays include customs inspection, public holidays, adverse weather, carrier backlogs or unexpected events.
If your parcel exceeds the stated maximum delivery window, contact us via email or WhatsApp for logistics follow-up.
  1. Lost / Damaged Parcels
     
    If your package is lost or arrives damaged, please contact us within 30 days after the estimated delivery date.
Kindly provide your order number together with photo or video proof of damaged goods. We will arrange compensation, replacement or refund accordingly.
  1. Important Reminder
     
    Please double-check your full shipping address, email address and contact number before placing orders.
We cannot take responsibility for delivery failures or delays caused by incorrect or incomplete customer information.