Contact Us

Have any questions about your order or shipping?

Please contact our customer support team:

Email: zh1026031137@gmail.com  WhatsApp: +8615349146287

We are always happy to assist you.

Shipping Destinations

We currently ship worldwide, including customers in Europe, North America, and other international regions.

All orders are shipped from our international fulfillment center and delivered through reliable logistics partners.

Tracking information is provided for all orders.

Order Processing Time

All orders are processed within:

1–3 business days

After your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

Shipping Methods & Estimated Delivery Time

Delivery times depend on your destination country and local carrier conditions.

Europe Shipping Time

Shipping Cost

We offer:

Free Standard Shipping on all orders.

Available shipping options and any applicable express shipping fees will be displayed at checkout.

Tracking Information

Once your order has been shipped, you will receive an email containing:

• Order confirmation
• Shipping confirmation
• Tracking number

Please use the tracking number provided to monitor your delivery progress.

Tracking updates may take 24–72 hours after shipment.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, and VAT may apply depending on the regulations of your destination country.

Any applicable customs fees, duties, or taxes are determined by your local customs authority.

Customers are responsible for any charges required by local regulations.

We always provide accurate shipping information and work with reliable logistics partners to ensure smooth delivery.

Delayed Orders

Although we work hard to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to:

• Customs processing
• Public holidays
• Weather conditions
• Carrier delays
• Other unexpected circumstances

If your order is delayed beyond the estimated delivery period, please contact our support team and we will assist you.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 30 days after delivery.

Please provide:

• Order number
• Photos or videos of damaged items (if applicable)

Our team will review your request and provide an appropriate solution.

Delivery Guarantee

We are committed to providing a reliable and enjoyable shopping experience.

If your order does not arrive within the maximum estimated delivery timeframe, please contact us and we will help resolve the issue.

Important Information

Please ensure that your shipping address, email address, and contact information are correct before completing your order.

We are not responsible for delays caused by incorrect customer information.