Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email:
zh1026031137@gmail.com

We are committed to providing a smooth and reliable shopping experience.

Return Eligibility

We accept return requests within 30 calendar days from the delivery date.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition.
• The product must include all original packaging, accessories, and included items.
• The product must not show signs of misuse, damage, modification, or improper handling.

For hygiene, safety, and product protection reasons, returned items must be properly packaged to prevent damage during transportation.

Return Reasons & Shipping Responsibility

Defective, Damaged, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect item received
• Missing essential parts due to our error

Please contact us within 30 days after delivery.

We will provide assistance, including:

• Replacement service
• Refund solution
• Return shipping support when applicable

Change of Mind Returns

If you wish to return an item because of personal preference, incorrect choice, or change of mind:

• The customer is responsible for return shipping costs.
• The item must be returned in unused and original condition.
• Any applicable customs fees or international return charges are the customer's responsibility.

Return Process

To request a return:

Step 1

Contact our support team:

Email:
zh1026031137@gmail.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos or videos (if applicable)

Step 2

Wait for return approval and instructions from our support team.

Please do not send items back before receiving confirmation.

Step 3

Ship the item according to the provided return instructions.

Step 4

Once we receive and inspect the returned product, we will process your refund or replacement.

Inspection and processing usually take:

5–7 business days

Refund Policy

Approved refunds will be issued to the original payment method.

After processing, please allow:

3–10 business days

for the refund to appear in your account.

The exact processing time depends on your bank or payment provider.

Exchange Policy

We provide replacement or exchange support for:

• Defective products
• Damaged products
• Incorrect items

For exchanges due to personal preference, additional shipping costs may apply.

Non-Returnable Items

Returns may not be accepted in the following situations:

• Products damaged due to misuse or improper operation
• Products that have been modified or disassembled
• Items missing original packaging or accessories
• Return requests submitted after the 30-day return period

Damaged During Delivery

If your package arrives damaged, please contact us within:

7 days after delivery

Please provide:

• Order number
• Photos of the damaged package
• Photos/videos of the product condition

We will review your case and provide a suitable solution.

Important Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery issues caused by incorrect addresses or incomplete customer information.

Customer Support

Email:

zh1026031137@gmail.com