Refund & Return Policy

1. Return Rules

• Return application valid within 30 calendar days after delivery
• Eligibility requirements:
  1. Items unused, intact, original condition
  2. Original box, manuals & all accessories complete
  3. No damage from improper use, disassembly or modification
  4. Secure repacking for return shipment
• No returns accepted if:
  • Over 30-day return window
  • Damaged by misuse or self-disassembly
  • Lost original packaging/accessories

2. Return Shipping Cost

Our error (broken, defective, wrong/missing items)

Personal reason (change mind, dislike product)

3. Return Steps

1. Email support with order number, full name, return reason, product photos/videos
2. Wait for official approval & designated return address
3. Do NOT send packages without our confirmation
4. Ship items following our instructions
5. We inspect goods in 5–7 working days after receipt, then process refund or exchange

4. Refund Details

• Money returns to your original payment method
• Funds arrive in 3–10 working days (depends on bank provider)

5. Exchange Policy

• Free exchange for defective, damaged or wrong delivered goods
• Extra shipping fees for exchanges due to personal preference

6. Damaged Package On Arrival

Important Reminder

Support Email